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Program Associate - Garner


BASIC FUNCTION:  Assist in class planning and execution of community education classes in Garner, Belmond, Britt, Lake Mills, Forest City, Hampton, and Mason City.  Provide needed administrative support at the Garner Education Center.  This position will require some working outside of the normal 7:45 a.m. - 4:15 p.m. NIACC Business hours.



Assist Community Education Program Manager with coordinating classes in Garner, Belmond, Britt, Lake Mills, Forest City, Hampton, and Mason City, to include planning, scheduling, promoting, implementing, and/or evaluating. Support Adult Literacy, Credit, Continuing Education and Lifelong Learning instructors and offerings.
Assist in coordination of Advisory Board meetings as scheduled.
Perform opening, closing, telephone, and reception duties.
Communicate effectively and professionally, both orally and in writing, and follow written and oral directions.
Provide NIACC information, faxing and campus referrals to calls and walk-in customers. Organize and update literature rack displays.
Assist with building management: schedule facilities, provide services for meeting groups and classes, set up for meetings, customer support for student computer labs and wireless services, and maintain list of need building repairs or maintenance.
Provide Accuplacer and ALEKS testing and NIACC test proctoring services.
Compile and maintain written procedures, in cooperation with other staff. Update posted building use information.
Track building use, request and maintain signed building use agreement file, monitor user payments, and compile monthly building use statistics on Excel spreadsheet.
Maintain office supply inventory and notify Coordinator of any needed items. Update building equipment inventory as needed.
Perform in a manner which strengthens the coordination and cooperation of all organizational components of the College, including opportunities for student recruitment.
NIACC Core Principles: All employees are expected to adhere to all NIACC policies and procedures. NIACC administration, faculty, and staff value a positive working environment and an environment of mutual respect, therefore all employees are to maintain a positive attitude and respect for others when working with all NIACC departments, employees, students, partners, and the public.

QUALIFICATIONS:  High School diploma; college coursework preferred.  Ability to perform front desk duties, including reception and telephone.  Computer skills, including MS Word, Excel and Outlook.  Experience in record keeping; ability to handle detailed work; demonstrated organizational skills; ability to use independent judgment in meeting the needs of a variety of customers; ability to deliver excellent customer service.